Difference between revisions of "Bug Report guidelines"

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==Reporting the bug==
 
==Reporting the bug==
  
Please create an account on issues.webos-ports.org, ask a team member to activate your account (Usually Herrie or ka6sox are around to do this) and login. Next, browse to http://issues.webos-ports.org/projects and decide where the bug belongs. Once you open a bug report please make sure it contains the following information
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Please create an account on issues.webos-ports.org, ask a team member to activate your account (Usually [[Contributors|Herrie or ka6sox]] are around - on IRC is the best way to catch them but email/Twitter would work too - to do this) and login. Next, browse to http://issues.webos-ports.org/projects and decide where the bug belongs. Once you open a bug report please make sure it contains the following information
  
 
* Name of the rootfs image
 
* Name of the rootfs image
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* Direct link to build on build.webos-ports.org with this issue
 
* Direct link to build on build.webos-ports.org with this issue
 
* Download diag.sh from https://github.com/webOS-ports/webos-ports-sdk/scripts, and include the .tgz file it produces
 
* Download diag.sh from https://github.com/webOS-ports/webos-ports-sdk/scripts, and include the .tgz file it produces
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If it will be useful, please also provide a [[To capture a screen shot on LuneOS|screen shot]].
  
 
==Attributions==
 
==Attributions==
  
 
Based on the [https://help.ubuntu.com/community/ReportingBugs Ubuntu Bug Reporting Guideline]
 
Based on the [https://help.ubuntu.com/community/ReportingBugs Ubuntu Bug Reporting Guideline]

Latest revision as of 11:11, 26 June 2015

Thank you for reading this article. This will guide you on how best to present your bug report so that it gets addressed as soon as possible. Here are a few guiding principles that lead to success in getting bugs fixed:

Before filing any hardware related reports on issues.webos-ports.org, please update your build to the latest build from build.webos-ports.org to ensure that your bug report has not already been resolved by the developers.

Please do not quote Wikipedia and other non-primary resource information as fact on issues.

Is it a bug?

Determine if the bug is really a bug

You should not file a bug if you are:

  • Requesting support: there are a multitude of ways you can get help using webOS ports, such as the #webos-ports channel on the Freenode IRC server.
  • Discussing features and existing policy: this belongs to the IRC channel.
  • Filing a bug against a program not provided by an webOS-Ports package: You should file a bug in that program's bug tracking interface. Instructions are generally available on the program's web site.

Reporting the bug

Please create an account on issues.webos-ports.org, ask a team member to activate your account (Usually Herrie or ka6sox are around - on IRC is the best way to catch them but email/Twitter would work too - to do this) and login. Next, browse to http://issues.webos-ports.org/projects and decide where the bug belongs. Once you open a bug report please make sure it contains the following information

If it will be useful, please also provide a screen shot.

Attributions

Based on the Ubuntu Bug Reporting Guideline